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Privacy Policy

* DATA PRIVACY.

To place your order at our store, you must register as a customer, filling out a form with your personal data.  After registration, your personal data is incorporated into our database, only to be used for processing the order and to send information about offers and services. We guarantee your data´s privacy and at any time you may update it or have it removed.  If you forget your password, a reminder will be given to you.

* RETURNS AND CANCELLATIONS.

Products in our shops are of the highest quality.  You have seven (7) days from the receipt of your items to return them if you are not satisfied with the order.

Shipping will not be refunded for returns. Also, the cost of collection will be the responsibility of the customer.

In order to receive a refund, the product must be in perfect condition and in its original packaging. Upon receipt of the returned merchandise in our store and after checking its status, the reimbursement amount will be based on the customers´s payment.

If there is a stiuation where you recieve defective or incorrect products, you may return them within seven (7) days of receiving them, and Martínex Nuevo will pay the shipping costs.

* PAYMENT FORMS.

Methods of payment are by credit card, bank transfer and cash on delivery (COD)

- When paying COD, the order will have a 5% increase
- With the bank transfer, it is very important that the SENDER or PAYER field specify the following:

                            Order Number and Your full name or the Corporation´s name placing the order

Once you complete the bank transfer, send proof of the bank transfer and a copy of the order to fax: 980 652 093, or al E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

After you place the order, you will have four (4) days to complete the bank transfer.  If the transfer is not complete, the order will be canceled.  Your order will be sent once we receive proof of the bank transfer. Delivery times are counted from that day.

Paying by Credit card: Once you have confirmed all the information about your purchase, and select credit card payment, you will be referred to a screen that comes directly from an accredited institution, LA CAIXA, and your input will be transmitted directly to them. Martinez Nuevo does not retain this data and provides the highest security in its transmission.

Payment by bank transfer:
Please make the bank transfer to following account:
Recipient:  Martínez Nuevo, S.L.
Account Number: 2100 6851 77 0200001285
LA CAIXA
It is very important that the SENDER or PAYER field specify the following:
Order Number and Your full name or the Corporation´s name placing the order

Once you complete the bank transfer, send proof of the bank transfer and a copy of the order to fax: 980 652 093

After you place the order, you will have four (4) days to complete the bank transfer.  If the transfer is not complete, the order will be canceled.  Your order will be sent once we receive proof of the bank transfer. Delivery times are counted from that day.

* TIME OF DELIVERY.

The delivery period is 15 days from the activation of your order (if paying by credit card will be activated instantly if you pay by bank transfer, will be activated as soon as we receive confirmation from our bank transfer ).

 ALL PRICES ON THE WEBSITE WILL BE INCLUDED WITH TAX AND SHIPPING WILL BE FREE (within the Iberian peninsula)

Deliveries are made by courier or traditional transportation agency, depending on the volume and characteristics of the shipment.
Orders will be shipped within 48 hours if received prior to 3PM.

 


 
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